Body Glove Filters & KDF: What’s That Gold-Brown Residue?
Introduction
Body Glove Filters, particularly models like the 1000C, 3000C, and 12000C, are renowned for their superior water purification, using advanced filtration technology to provide clean, refreshing water. However, a common question we receive from customers relates to a gold-brown, sticky residue that may sometimes appear at the filter rim upon arrival. Understandably, this unexpected residue can be concerning, especially since it might look foreign or even harmful at first glance. Let’s dive into what this residue is, why it’s harmless, and how we ensure your peace of mind through our replacement policy.
What is KDF?
KDF (Kinetic Degradation Fluxion) is a high-purity copper-zinc alloy used in many water filtration systems to reduce contaminants, including chlorine, heavy metals, and bacteria. This compound functions by creating a chemical reaction that changes contaminants into harmless components—such as turning chlorine into chloride, which easily dissolves in water. Its inclusion in Body Glove filters is essential for reducing impurities and enhancing water quality.
KDF is often golden in color, so any bright gold-brown residue on the filter is likely small particles of this substance. During shipping, especially in varying temperatures, it’s not unusual for some KDF residue to shift toward the filter’s rim. While it may look unusual, this residue is not a foreign substance and does not indicate that the filter is damaged or ineffective.
What to Do If You See Residue on Your Filter
When you notice the gold-brown sticky residue, a simple wipe should be enough to remove it. Then, after installing your filter, flush it with water for 5-10 minutes as directed. This flush allows the filter to settle and removes any loose particles, ensuring clean and ready-to-use water.
According to Body Glove, 3M, and our supplier, Water Inc., this residue poses no risk and will not affect filter performance. However, we understand that seeing residue may still cause some hesitation for new users.
Our Replacement Policy
For customers uncomfortable with using a filter with visible KDF residue, Drinking Well Co. offers a hassle-free replacement through Water Inc. We’re committed to customer satisfaction and will gladly provide a replacement filter for peace of mind. Should you choose a replacement, simply use the prepaid return label provided, and please send the original filter back to us to ensure compliance with our replacement process.
Get in Touch
If you have questions about KDF, Body Glove filters, or our replacement process, don’t hesitate to reach out to us at support@drinkingwellco.com. Your confidence in our products is our top priority!
